Returns & Exchanges
If you are not 100% satisfied with your purchase, you can return your goods for whatever reason, provided we get them back within 14 days and in perfect original saleable condition with the original packaging.
We offer a refund or exchange service, but we can't refund your original or return postage costs if you have simply changed your mind.
We advise keeping your goods in their original packaging while you make your mind up to prevent any accidental damage.
We do not accept returns on gift cards.
How to return or exchange products:
Please email us at:
returns [at] scoutandcokids.com
State your name, email address, the item you wish to return, the reason for return and if you want a refund or exchange. We will email you back with a returns code.
Please post your goods back to us within 14 days of your order arriving with you, including your name and returns code within the parcel.
The items must be sent back unworn, in saleable condition with their original tags and packaging.
All items returned to us are at your own risk and expense, so we recommend using a recorded service.
Returns Address: Scout & Co returns, 1st floor at Ouh La La, 15 The Broadway, Haywards Heath, West Sussex RH16 3AQ, UK.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether your refund has been approved or rejected.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Only full-priced items may be refunded. Unfortunately sale items cannot be refunded and we will offer a credit note to the same value instead.
We only replace items if they are defective or damaged or if you require a different size of clothing. We will advise you if the item you wish to exchange for is available, in the case that it is not available, we will issue a refund.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
If you want to cancel your order please notify us asap by emailing us at:
orders [at] scoutandcokids.com
If the order is cancelled before it ships, then we will of course issue a full refund upon your instruction. Cut-off time for shipping is usually 12pm. We don't ship or deliver at the weekend or on bank holidays.
If you notify us that you wish to cancel your order after it has shipped out, we will not refund the original shipping cost on your order and you may also incur an additional return to sender fee if it is issued by the courier or postal service used for your delivery. This return to sender fee is usually the same cost as your original postage charge but it can vary.
In the case of a late cancellation we will refund you for the cancelled order minus the original shipping cost and return to sender fee once the cancelled order has arrived back at our warehouse and has been processed and checked accordingly. At this point we will notify you by email of the exact charges to be deducted from your refund to the email address that you supplied us with on your original order.
Once your refund is actioned by us, please allow 3-5 working days for the funds to be available again in your account.