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Delivery

 

EU orders:

Please note that parcels are taking longer to arrive in Europe due to Brexit complexities. 

Customers are responsible for all import duties, customs, local sales taxes and administration charges. Payment of these may be necessary to release your order from customs on arrival.  Unfortunately we are unable to advise on the amount that this may be.  Any orders cancelled, returned to sender or refused due to customs fees will be subject to a restocking fee of £15.

There may also additional import duty on items produced outside the UK and the EU.  

 

DELIVERY OPTIONS 

UK Standard delivery: we send via Royal Mail Tracked 48.

UK Express delivery: we send via Royal Mail Tracked 24 and DPD next day service.

Pick-Up: you can collect your order from our HQ in Lewes, East Sussex. We'll let you know when your order is ready to pick up – usually within 24 hours. Collection times are 11am - 2pm on weekdays with other times available by appointment - just email us to arrange. 

Overseas delivery: we use a combination of Royal Mail (under 2kg), DHL and DPD. If you have a preferred overseas courier, please contact us before ordering and we will do our best to accommodate.

Sending an order out of the UK? Heavy orders over 2kg or large items may incur extra shipping costs. We will contact you as soon as possible after you've placed an order to advise you of this. 

We dispatch orders Monday - Friday. We'll email you to let you know when your order is dispatched, including the parcel tracking number so you can keep updated with its progress. We usually send orders the next working day, but please allow for extra processing time during busy sale periods. During those times, please let us know if you need an order for a specific date and we will do our best to prioritise it. 

Express orders placed before 11am are usually dispatched the same day, with next working day delivery (i.e. Monday-Friday).

 

UNITED KINGDOM

FREE STANDARD DELIVERY FOR ORDERS OVER £50

Standard delivery (2-5 working days): £3.95, for orders under £50. 

Express delivery (1-2 working days): £8.95.

 

EUROPEAN UNION

FREE DELIVERY FOR ORDERS OVER £150

Standard delivery (4-5 working days): £16.95.

(Countries within the EU are Austria, Andorra, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark (excluding Faroe Islands and Greenland), Estonia, Finland (except Aland Islands), France, Germany, Gibraltar, Greece, Hungary, Ireland, Italy (except Vatican City), Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, San Marino, Slovak Republic, Slovenia, Spain (except Canary Islands) and Sweden.

 

REST OF THE WORLD

FREE DELIVERY FOR ORDERS OVER £250

Standard delivery (6-10 working days): £24.95.

 

Please note that import duty and VAT may apply for deliveries outside the UK. As the recipient of our products, you are responsible for all import duties, customs and local sales taxes levied by the country you are shipping to.  Payment of these is necessary to release your order from customs on arrival.  Unfortunately we are unable to advise on the amount that this may be.  Any orders cancelled, returned to sender or refused due to customs fees will be subject to a £15 restocking fee.